Delivery And Shipping policy

Note:
• Prime Products: These items are ready to ship.
• For other products, dispatch times vary depending on the type.
• Please refer to the table above for estimated dispatch times.
• Once dispatched, delivery typically takes 3 to 4 business days.
• Custom or personalized orders may require additional processing time,
depending on the complexity of the design.

Customs & Duties
For international orders, customs duties and taxes may apply based on the destination
country’s regulations. Any charges incurred at customs are the buyer’s responsibility. Please
check with your country’s customs office for potential costs before purchase. Delays due to
customs clearance are beyond our control.
All orders are shipped on a Delivery Duty Unpaid (DDU) basis.

Undelivered or Lost Packages
If your parcel shows as delivered on your tracking link but you haven’t received it,
please contact our Customer Support Team and the courier within 5 working days from
the tracking delivery date to initiate an investigation. (Claims raised after 5 working days
will not be accepted.)
Once verified by the carrier, we will replace any lost or damaged items during transit
with either a full store credit or a replacement of the original order. Please note that lost
orders are not eligible for a refund.

Order Modifications & Cancellations
Once an order has been dispatched, modifications or cancellations are not possible. For any
urgent changes before dispatch, please reach out to our support team within 24 hours of
placing the order.

Rescheduling and Delivery Issues
Tracking: After shipping, we provide a tracking number. It’s the customer’s responsibility to
follow up with the courier. If the courier holds the order for any reason or attempts delivery
when you’re unavailable, you must contact them. If there are multiple failed delivery attempts,
the courier may destroy the parcel, and we will not be responsible for such incidents.
Unaccepted Deliveries: If a customer refuses to accept delivery of a parcel and requests its
return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such
cases, we are unable to process a return. To arrange for a return, the customers are requested
to accept the delivery and follow the return instructions provided.
Incorrect Address Deliveries: Please ensure your shipping address is up to date. Once
dispatched, we are unable to reschedule delivery to a different address. Please contact the
courier for further actions or solutions. In case the order stays undelivered, the item will not be
received back, as courier return costs and duty charges can often exceed the value of the items
themselves. In such cases, th e package will unfortunately be destroyed, and we won’t be able
to process cancellations or returns.

Other Policies
Order Confirmation: You will receive an email confirmation once payment is received.
Please contact our Customer Support Team in case you haven’t received it.
Combined Shipments: If you have multiple orders shipping to the same address, we
may combine them (unless instructed otherwise) to save overall time and money. This
may, however, cause a slight delay in the delivery of the initial order.
Complimentary Items: Orders exceeding 10 products do not include complimentary
items by default. Exceptions may apply, subject to approval by our customer support
representatives.

For any further inquiries regarding shipping, feel free to contact our support team.